SCORM Compliant Package-UEERA0031 Diagnose and rectify faults in air conditioning and refrigeration control systems Class Activity Book aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBOPS101 Use business resources BSBPEF101 Plan and prepare for work readiness Elective units BSBCMM211 Apply communication skills BSBCRT201 Develop and apply thinking and problem solving skills BSBDAT201 Collect and record data BSBOPS201 Work effectively in business environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMPCI101 Adapt to work in industry MSMPCI102 Apply effective work practices MSMPCI103 Demonstrate care and apply safe practices at work Elective units MSMPCII296 Make a small furniture item from timber MSTCL2021 Use a sewing machine MSTGN2013 Identify fibres

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS313 Apply work health and safety practices in a live production environment RIIWHS204E Work safely at heights CUASTA413 Operate flying systems CPCCLRG3001 Licence to perform rigging basic level CPCCLRG3002 Licence to perform rigging intermediate level * We can develop additional elective units that are not listed on request (Please contact us for further information)

CPCCCA3001A Carry out general demolition of minor building structures

SCORM Compliant Package-UEERA0031 Diagnose and rectify faults in air conditioning and refrigeration control systems Class Activity Book aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.