Learning and Assessment Kit-BSBCMM301 Process customer complaints CHC enterprises and community groups *

enterprises and community groups * We can develop additional elective units that are not listed on request (Please contact us for further information)

assess and control safety risks Elective units SITXINV002 Maintain the quality of perishable items SITXHRM001 Coach others in job skills SITXFSA001 Use hygienic practices for food safety SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee BSBWOR203 Work effectively with others SITHCCC006 Prepare appetisers and salads SITHCCC007 Prepare stocks

Units of competency AHCBEK304 Remove a honey crop from a hive Remove a honey crop from a hive AHCBEK302 Manipulate honey bee brood Manipulate honey bee brood AHCBEK205 Prepare and use a bee smoker Prepare and use a bee smoker AHCBEK203 Open and reassemble a beehive Open and reassemble a beehive AHCBEK313 Manage pests and disease within a honey bee colony AHCBEK206 Assemble and maintain beekeeping components * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAEDEL404A Mentor in the workplace CHCADV005 Provide systems advocacy services BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-BSBCMM301 Process customer complaints CHC enterprises and community groups *Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to