Learner Guide-CHCEDS047 Assist in facilitation of student learning New Qualification-April 2024 aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process * We can develop additional elective units that are not listed on request (Please contact us for further information)

communicate and search securely on the internet Group A BSBITU306 Design and produce business documents Group B BSBITU309 Produce desktop published documents Group B BSBITU312 Create electronic presentations Group B BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B Additional electives BSBITU313 Design and produce digital text documents Group B BSBITU314 Design and produce spreadsheets Group B BSBWRT301 Write simple documents Group B BSBITU309 Produce desktop published documents Group B BSBITU312 Create electronic presentations Group B BSBINM301 Organise workplace information Group C BSBINN201 Contribute to workplace innovation Group C BSBPRO301 Recommend products and services Group C BSBSUS201 Participate in environmentally sustainable work practices Group C BSBWHS401 Implement and monitor WHS policies

procedures and programs to meet legislative requirements Group C BSBWOR301 Organise personal work priorities and development Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTWEB441 Produce basic client-side script ICTWEB444 Create responsive website layouts ICTWEB442 Produce interactive web animation ICTWEB440 Use web authoring tools * We can develop additional elective units that are not listed on request (Please contact us for further information)

Class activities bookThe class activities book helps VET trainers and assessors to create an interactive learning environment

Learner Guide-CHCEDS047 Assist in facilitation of student learning New Qualification-April 2024 aggressive or abusive customers SIRXECM002Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce