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aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)
implement and test enterprise communication solutions ICTNWK562 Configure internet gateways (Release 1) ICTDBS507 Integrate databases with websites ICTCYS407 Gather
UEERL0004 Disconnect - reconnect electrical equipment connected to low voltage (LV) installation wiring UEERL0005 Locate and rectify faults in low voltage (LV) electrical equipment using set procedures Elective units BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEEIC0002 Assemble
Units of competency FWPCOR2205 Follow WHS policies and procedures FWPHAR3225 Operate excavator with log grapple FWPCOR2203 Follow environmental care procedures HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)
Core units BSBRES801 Initiate and lead applied research TAELLN811 Analyse policy and formulate strategic language
Learner Guide-AHCWHS101 Work safely New aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce
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