Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Core units AHCWHS503 Manage workplace

Core units AHCWHS503 Manage workplace health and safety processes AHCWRK513 Write and present reports AHCWRK520 Develop workplace policy and procedures for environment and sustainability Elective units AHCBUS511 Manage enterprise staff requirements Group A AHCBUS515 Prepare estimates

Select timbers for furniture production MSMSUP390 Use structured problem-solving tools BSBOPS304 Deliver and monitor a service to customers CPCCJN3003 Manufacture components for doors

CHCPOL003 Research and apply evidence to practice

codes and specifications UEECS0032 Support computer hardware and software for engineering applications ICTPRG444 Analyse software requirements UEECO0001 Estimate electrotechnology projects UEECO0013 Prepare specifications for the supply of materials and equipment for electrotechnology projects UEEEC0025 Diagnose and rectify faults in recording and replay equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

It can be effective when students begin to prepare for a summative assessment

Assessment Kit-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Core units AHCWHS503 Manage workplaceOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of