Assessment Kit-HLTAID008 Manage first aid services and resources Certificate I aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

operate and maintain mechanical coatings systems MSFFF3005 Enhance finishes MSFFF3007 Apply graining and decorative finishes MSFFF3008 Apply traditional French polishing techniques MSFFF3009 Set up

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEECD0042 Solve problems in ELV single path circuits UEECD0051 Use drawings

health and work practices Elective units SHBBHRS002 Provide female intimate waxing services SHBBHRS003 Provide male intimate waxing services SHBBMUP001 Apply eyelash extensions SHBBMUP003 Design and apply make-up for photography * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units ICTTEN202 Use hand and power tools ICTTEN208 Use electrical skills when working with telecommunications networks ICTTEN315 Determine and apply technologies within a telecommunications system ICTTEN317 Locate

Assessment Kit-HLTAID008 Manage first aid services and resources Certificate I aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of