SCORM Compliant Package-VU23503 Read and write short simple messages and forms MSS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry Elective units CPCCON3044 Apply decorative finishes to concrete CPCCON3046 Repair and rectify concrete CPCCON3047 Cut concrete CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCDIV001 Work with diverse people CHCVOL001 Be an effective volunteer HLTWHS001 Participate in workplace health and safety Elective units CHCCOM005 Communicate and work in health or community services HLTAID010 Provide basic emergency life support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMKG626 Develop advertising campaigns BSBMKG553 Develop public relations campaigns BSBMKG627 Execute advertising campaigns * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICPPRP4300 Manage colour ICPPRN3900 Generate proofs for digital production ICPPRN284 Use colour management systems ICPPRP2600 Proof images * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-VU23503 Read and write short simple messages and forms MSS aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.