Learning and Assessment Kit-TLII5018 Manage customer service Course Core units HLTAID014 Provide advanced

Core units HLTAID014 Provide advanced first aid RIICOM201D Communicate in the workplace RIIERR301E Respond to work site incidents RIIRIS301E Apply risk management processes RIIWHS201D Work safely and follow WHS policies and procedures Elective units RIIERR302E Respond to local emergencies and incidents PUAEQU001 Prepare

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on the job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05007 Perform manual heating and thermal cutting MEM20001 Produce keys MEM20002 Assemble and test lock mechanisms MEM20003 Install and upgrade locks and hardware MEM20004 Gain entry MEM20005 Install and maintain door control devices/systems MEM20006 Maintain and service mechanical locking devices MEM20007 Plan and prepare a masterkey system MEM20008 Develop and implement a masterkey system MEM20013 Service automotive transponder systems MEM18003 Use tools for precision work CPPSEC2021A Install security equipment and systems CPPSEC3041A Maintain and service security equipment and system CPPSEC3047A Provide estimate and quote on security system CPPSEC3049A Modify and repair security equipment and system MEM13002 Undertake work health and safety activities in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBMUP009 Design and apply make-up SHBBMUP010 Design and apply make-up for photography SHBBMUP013 Design and apply creative make-up SHBBRES003 Research and apply beauty industry information SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene

Core units AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTF101 Inspect and service petrol fuel systems AURTTB101 Inspect and service braking systems AURASA102 Follow safe working practices in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURETR112 Test and repair basic electrical circuits AURETR123  Diagnose and repair spark ignition engine management systems AURETR125 Test

monitor and report on compliance systems RIIRIS401E Apply site risk management system Elective units RIIWHS402E Examine and maintain mine safety RIIERR302E Respond to local emergencies and incidents RIIERR401E Apply and monitor emergency preparedness and response systems in surface operations RIIBLA401E Manage blasting operations RIIBLA301E Conduct surface shotfiring operations RIIBLA402E Monitor and control the effects of blasting on the environment HLTAID011 Provide first aid RIIMEX405E Apply and monitor systems and methods of surface coal mining RIIRAI401D Apply and monitor mine services and infrastructure systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-TLII5018 Manage customer service Course Core units HLTAID014 Provide advancedOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to