PowerPoint-UEPMNT001 Carry out routine work activities in an electricity supply industry generation environment NUR aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

CPCCCA2011A Handle carpentry materials

Core units AHCBUS511 Manage enterprise staff requirements AHCBUS518 Prepare and monitor budgets and financial reports AHCCHM501 Develop and manage a chemical use strategy AHCIRG507 Audit irrigation systems AHCPCM406 Develop a soil health and plant nutrition program AHCPCM507 Diagnose plant health problems AHCTRF505 Plan the establishment of sports turf playing surfaces AHCTRF506 Manage sports turf renovation programs AHCTRF507 Develop sports turf management programs AHCTRF508 Manage sports turf facility assets Electives AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Core units BSBESB404 Market new business ventures BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation BSBOPS505 Manage organisational customer service BSBSTR601 Manage innovation and continuous improvement FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM611 Monitor performance of financial products and services in meeting client needs FNSSAM612 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBLDR601 Lead and manage organisational change BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR602 Develop organisational strategies BSBSUS511 Develop workplace policies and procedures for sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAEDEL404A Mentor in the workplace CHCADV005 Provide systems advocacy services BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-UEPMNT001 Carry out routine work activities in an electricity supply industry generation environment NUR aggressive or abusive customers SIRXCEG009Our PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered