Learner Resources-BSB30215 Certificate III in Customer Engagement MSA Core units FWPCOR2201 Work effectively

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care Elective units FWPCOT2234 Dock material to length FWPCOT2243 Tail out timber product and waste material FWPCOT2245 Operate and maintain a table saw FWPCOT2257 Use hand-held tools FWPCOT2240 Cut material with a pole saw FWPCOT3259 Operate a four wheel drive on unsealed roads TLIC2002 Drive light rigid vehicle TLIC3003 Drive medium rigid vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAPYR413 Plan outdoor fireworks displays CUAPYR411 Manage health and safety requirements at fireworks displays CUAPYR412 Operate outdoor fireworks displays * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCAGE001 Facilitate the empowerment of older people CHCCCS015 Provide individualised support CHCCCS019 Recognise and respond to crisis situations CHCCCS023 Support independence and wellbeing CHCDIS007 Facilitate the empowerment of people with disability CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

weeds and diseases AHCPHT310 Coordinate horticultural crop harvesting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCRT301 Develop and extend critical and creative thinking skills BSBXCS303 Securely manage personally identifiable information and workplace information BSBXTW301 Work in a team ICTICT313 Identify IP

Learner Resources-BSB30215 Certificate III in Customer Engagement MSA Core units FWPCOR2201 Work effectivelyOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all