Assessment Kit-CUASS00094 Community Broadcasting Administration Skill Set HLTINFCOV001 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FBPFSY4005 Conduct a traceability exercise FBPFSY3004 Participate in traceability activities * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTENN052 Provide advanced clinical assessment HLTENN065 Research and report on nursing trends and practice HLTENN066 Contribute to quality improvement for advancement of clinical practice Elective units HLTENN057 Contribute to the nursing care of a person with diabetes HLTENN040 Administer and monitor medicines and intravenous therapy HLTENN055 Apply nursing practice in the respiratory care setting HLTENN056 Apply nursing practice in the cardiovascular care setting HLTENN061 Apply nursing practice in contemporary aged care settings HLTENN063 Apply nursing practice in the contemporary mental health care settings HLTENN048 Apply nursing practice in the emergency care setting * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SIRRFSA001 Handle food safely in a retail environment SIRXWHS002 Contribute to workplace health and safety SIRXRSK001 Identify and respond to security risks SIRXIND002 Organise and maintain the store environment SIRRINV001 Receive and handle retail stock SIRXCEG008 Manage disrespectful

aggressive or abusive customers SITXINV006 Receive

Assessment Kit-CUASS00094 Community Broadcasting Administration Skill Set HLTINFCOV001 aggressive or abusive customers SIRXCEG009Our assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of