Learning and Assessment Kit-BSB61315 Advanced Diploma of Marketing and Communication ICP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency AHCMDC402 Monitor medicinal cannabis production for compliance and quality AHCMDC401 Apply security measures for medicinal cannabis * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURHTX103 Diagnose and repair heavy vehicle automatic transmissions AURETR144 Diagnose and repair integrated engine and transmission management systems AURTTX009 Overhaul automatic transmissions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FSKLRG004 Use short and simple strategies for work-related learning Elective units FSKNUM007 Use simple data for work FSKLRG007 Use strategies to identify job opportunities FSKNUM003 Use whole numbers and halves for work FSKNUM004 Locate

anthropometrics and proxemic considerations to a product MSFFDT5002 Assess and resolve technical integrity of a design MSFFDT5004 Construct custom furniture using advanced techniques MSFFDT5005 Design a batch or limited production item of furniture CPCCWHS2001 Apply WHS requirements

Learning and Assessment Kit-BSB61315 Advanced Diploma of Marketing and Communication ICP aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to