PowerPoint-SITXCCS016 Develop and manage quality customer service practices UET Core units CHCDIV003 Manage and

Core units CHCDIV003 Manage and promote diversity CHCLEG003 Manage legal and ethical compliance CHCMGT001 Develop

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTENN035 Practise nursing within the Australian health care system HLTENN036 Apply communication skills in nursing practice HLTENN037 Perform clinical assessment and contribute to planning nursing care HLTENN038 Implement

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICTICT438 Select

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEECD0042 Solve problems in ELV single path circuits UEECD0051 Use drawings

PowerPoint-SITXCCS016 Develop and manage quality customer service practices UET Core units CHCDIV003 Manage andOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered