Learner Guide-BSBMKG554 Plan and develop public relations publications FBP Core units CHCDIV001 Work with

Core units CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCPRP003 Reflect on and improve own professional practice HLTAAP002 Confirm physical health status HLTAAP003 Analyse and respond to client health information HLTENN035 Practise nursing within the Australian health care system HLTENN036 Apply communication skills in nursing practice HLTENN037 Perform clinical assessment and contribute to planning nursing care HLTENN038 Implement

Core units MSMENV272 Participate in environmentally sustainable work practices MSMWHS100 Follow WHS procedures MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFGN2001 Make measurements and calculations Elective units HLTAID003 Apply first aid MSFGG2012 Operate glass freefall rack and table MSFGG2013 Move single glass sheets by mechanical means MSFGG2011 Glaze and reglaze residential windows and doors MSFDG2001 Assemble leadlight and stained glass components CUAACD101 Use basic drawing techniques CUADRA201 Develop drawing skills MSFFM3024 Construct jigs and fixtures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHA012 Support the development of speech and communication skills HLTAHA013 Provide support in dysphagia management HLTAHA014 Assist and support the use of augmentative and alternative communication systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

Learner Guide-BSBMKG554 Plan and develop public relations publications FBP Core units CHCDIV001 Work withOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce