Unit Knowledge Guide-TLII3022 Provide customer service in rail operations FWP Detailed assessor guides

Detailed assessor guides

Core units CHCCCS006 Facilitate individual service planning and delivery CHCCOM002 Use communication to build relationships CHCDEV001 Confirm client developmental status CHCDIV001 Work with diverse people CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCLEG001 Work legally and ethically CHCPRT001 Identify and respond to children and young people at risk CHCPRT003 Work collaboratively to maintain an environment safe for children and young people CHCPRT005 Work within a practice framework HLTWHS001 Participate in workplace health and safety Elective units CHCFAM004 Facilitate changeovers CHCFAM005 Facilitate and monitor contact CHCFAM006 Assist families to self-manage contact CHCMHS007 Work effectively in trauma informed care CHCCCS016 Respond to client needs CHCFAM003 Support people to improve relationships If you require RPL Kits with comprehensive benchmarking

accessories and materials for energy sector work activities UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECD0051 Use drawings

Units of competency BSBMKG435 Analyse consumer behaviour BSBWRT411 Write complex documents BSBCRT412 Articulate

data and internet protocol network solutions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-TLII3022 Provide customer service in rail operations FWP Detailed assessor guidesOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner