LLND Kit-TAEDEL511 Facilitate e-learning ICT aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

This is to ensure each component of the learning and assessment tools demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements

health and environment policies and procedures FWPCOR3202 Conduct quality and product care procedures FWPCOR3204 Visually assess materials Elective units FWPCOT3276 Sharpen cutters using a straight knife grinder FWPCOT3277 Sharpen cutters in head using a profile knife grinder FWPCOT3278 Sharpen cutters in head using a straight knife grinder TLIC3004 Drive heavy rigid vehicle TLIC3005 Drive heavy combination vehicle FWPCOT4211 Monitor stock control procedures TLIA0015 Organise receival and despatch operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

AMPMGT801 Manage financial performance AMPMGT802 Provide strategic leadership MSS407024 Prepare for and implement change AMPMGT811 Develop and manage international business operations AMPMGT809 Analyse data for business decision making BSBINS603 Initiate and lead applied research BSBSTR801 Lead innovative thinking and practice AMPMGT812 Manage change to organisational digital technology systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units VU22384 Develop and document a learning plan and portfolio VU23538 Participate in straightforward interactions for employment VU23539 Read and write straightforward texts for employment General Electives (3) BSBCRT311 Apply critical thinking skills in a team environment BSBTWK301 Use inclusive work practices BSBLDR301 Support effective workplace relationships BSBWHS211 Contribute to the health and safety of self and others BSBTEC201 Use business software applications * We can develop additional elective units that are not listed on request (Please contact us for further information)

LLND Kit-TAEDEL511 Facilitate e-learning ICT aggressive or abusive customers SIRXCEG009Empower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational