Self-Study Guide-AURVTA104 Inspect damaged vehicle systems and recommend repairs HLTINFCOV001 aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

cut and process materials for glazing products MSFGG2016 Assemble glazing products MSFGG3034 Install residential windows and doors MSFGG3036 Install commercial glazing products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCHCS001 Provide home and community support services CHCDIS007 Facilitate the empowerment of people with disability CHCCCS025 Support relationships with carers and families CHCCCS011 Meet personal support needs If you require RPL Kits with comprehensive benchmarking

ethics and privacy in an ICT environment ICTPMG609 Plan and direct complex ICT projects ICTSUS601 Integrate sustainability in ICT planning and design projects Elective units ICTDBS501 Monitor and improve knowledge management system ICTDBS601 Build a data warehouse ICTDBS602 Develop a knowledge management strategy ICTICT604 Identify and implement business innovation ICTICT605 Implement a knowledge management strategy ICTNWK601 Design and implement a security system BSBINN601 Lead and manage organisational change BSBMGT608 Manage innovation and continuous improvement ICTNWK615 Design and configure desktop virtualisation ICTNWK608 Configure network devices for a secure network infrastructure ICTNWK609 Configure and manage intrusion prevention system on network sensors * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency FWPCOT3257 Follow cultural heritage requirements FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3314 Comply with soil and water protection * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-AURVTA104 Inspect damaged vehicle systems and recommend repairs HLTINFCOV001 aggressive or abusive customers SIRXCEG009Our self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the