RPL Kit-AHCBUS613 Manage human resources Learner Resources (Q) aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCCS015 Provide individualised support CHCCCS023 Support independence and wellbeing CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people CHCLEG001 Work legally and ethically HLTAAP001 Recognise healthy body systems HLTWHS002 Follow safe work practices for direct client care Elective units Group A electives - AGEING specialisation CHCAGE001 Facilitate the empowerment of older people CHCAGE005 Provide support to people living with dementia CHCCCS011 Meet personal support needs Elective units Group B electives - DISABILITY specialisation (4 units) CHCDIS001 Contribute to ongoing skills development using a strengths-based approach CHCDIS002 Follow established person-centred behaviour supports CHCDIS003 Support community participation and social inclusion CHCDIS007 Facilitate the empowerment of people with disability Elective units Group C electives - HOME AND COMMUNITY specialisation (4 units) CHCAGE001 Facilitate the empowerment of older people OR CHCDIS007 Facilitate the empowerment of people with disability Plus all of the following units: CHCCCS011 Meet personal support needs CHCCCS025 Support relationships with carers and families CHCHCS001 Provide home and community support services Other electives Choose (3 or 4 based on package requirements) CHCADV001 Facilitate the interests and rights of clients CHCAGE002 Implement falls prevention strategies CHCCCS001 Address the needs of people with chronic disease CHCCCS006 Facilitate individual service planning and delivery CHCCCS017 Provide loss and grief support * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM04019 Perform refractory installation and repair MEM04024 Produce moulds and cores by hand MEM04025 Produce moulds and cores by hand (advanced) MEM04001 Operate melting furnaces MEM04004 Prepare and mix sand for metal moulding MEM04006 Operate sand moulding and core making machines MEM04007 Pour molten metal MEM04002 Perform gravity die casting MEM04003 Operate pressure die casting machine MEM09011 Apply basic engineering design concepts MEM11009 Handle/move bulk fluids/gases MEM11010 Operate mobile load shifting equipment MEM12001 Use comparison and basic measuring devices MEM13001 Perform emergency first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

MEM13002 Undertake work health and safety activities in the workplace If you require RPL Kits with comprehensive benchmarking

Core units MSL943004 Participate in laboratory or field workplace safety MSL952001 Collect routine site samples MSL974022 Undertake environmental field-based monitoring MSMENV472 Implement and monitor environmentally sustainable work practices MSS024014 Implement environmental management plans and procedures MSS024015 Apply an understanding of environmental principles to a site MSS024016 Process and present environmental data MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process MSS025019 Report environmental data MSS025020 Provide environmental information to customers Elective units CPPWMT4009 Conduct waste audits MSL975042 Design and supervise complex environmental field surveys MSL975045 Perform laboratory-based ecological techniques` MSL975051 Supervise geotechnical site investigations MSS015011 Conduct a sustainability energy audit BSBWHS419 Contribute to implementing WHS monitoring processes MSL904002 Perform standard calibrations CUAPHI302 Capture photographic images HLTAID003 Provide first aid If you require RPL Kits with comprehensive benchmarking

RPL Kit-AHCBUS613 Manage human resources Learner Resources (Q) aggressive or abusive customers SIRXCEG009Our RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information