Vocational Placement Kit-SIR50217 Diploma of Visual Merchandising DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSFFM2001 Use furniture making hand and power tools MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents Elective units CPCCWHS1001 Work safely in the construction industry MSFFF2004 Prepare surfaces for finishing MSFFM2002 Assemble furnishing components MSFFM2005 Join solid timber MSFFM2006 Hand make timber joints MSFKB2001 Prepare for cabinet installation MSFKB3002 Determine requirements for installation of cabinets MSFKB3003 Check and measure fit of cabinets MSFKB3004 Conduct on-site adjustments to cabinets and components BSBCUS301 Deliver and monitor a service to customers MSFFM2003 Select and apply hardware MSFFM2010 Set up

Core units FWPCOR2201 Work effectively in the forest and forest products industry FWPCOR2202 Communicate and interact effectively in the workplace FWPCOR2203 Follow environmental care procedures FWPCOR2204 Follow fire prevention procedures FWPCOR2205 Follow WHS policies and procedures FWPCOR2207 Maintain quality and product care HLTAID003 Provide first aid Elective units AHCWRK201 Observe and report on weather PUAEQU001 Prepare

Units of competency BSBMKG435 Analyse consumer behaviour BSBWRT411 Write complex documents BSBCRT412 Articulate

implement and maintain WHS management systems BSBPMG522 Undertake project work CPCCOHS1001A Work safely in the construction industry CUAIND601 Work professionally in the creative arts industry CUAPPM502 Realise productions CUAPPM503 Incorporate creative and technical needs into management processes CUAPPR602 Collaborate in professional creative projects FNSORG501 Develop and manage a budget Elective Units BSBDES602 Research global design trends BSBFIM601 Manage finances BSBINN801 Lead innovative thinking and practice BSBMGT608 Manage innovation and continuous improvement BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-SIR50217 Diploma of Visual Merchandising DEF aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.