Unit Knowledge Guide-SITXCCS008 Develop and manage quality customer service practices New Unit Units of competency FNSTPB402 Establish

Units of competency FNSTPB402 Establish and maintain payroll systems FNSTPB401 Complete business activity and instalment activity statements If you require RPL Kits with comprehensive benchmarking

Core units RIIENV201E Identify and assess environmental and heritage concerns RIIRIS301E Apply risk management processes RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICOM301E Communicate information RIIGOV201E Comply with site work processes/procedures RIIHAN309F Conduct telescopic materials handler operations RIIMPO301E Conduct hydraulic excavator operations RIIMPO304E Conduct wheel loader operations RIIMPO334E Conduct skid steer loader operations using attachments RIIMPO335E Conduct skid steer loader operations without attachments RIIMPO336E Conduct belly dump truck operations RIIPRO301D Conduct crushing and screening plant operations RIIPRO302D Perform process control room operations If you require RPL Kits with comprehensive benchmarking

the CAQA LLND Kit supports Outcome Standards related to Learner Support

Units of competency AHCPMG308 Implement pest management strategies AHCBIO204 Follow site biosecurity procedures FBPFSY1001 Follow work procedures to maintain food safety AHCPLY205 Grade and pack eggs for human consumption If you require RPL Kits with comprehensive benchmarking

Units of competency FNSFMK505 Comply with financial services regulation and industry codes of practice FNSINC502 Assess financial products and services vulnerability to money laundering and terrorism financing FNSRSK502 Assess risks If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS008 Develop and manage quality customer service practices New Unit Units of competency FNSTPB402 EstablishOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner