Learner Guide-SITXCRI003 Respond to a customer in crisis Certificate IV Units of competency ICPPRN2220 Produce

Units of competency ICPPRN2220 Produce basic gravure printed product ICPPRN3210 Set up for basic gravure printing ICPPRN3220 Produce complex gravure printed product ICPPRN4210 Set up for complex gravure printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCUS516 Record and implement client instructions FNSFPL614 Develop financial plans FNSFPL615 Present and negotiate financial plans FNSFPL616 Implement financial plans FNSFPL621 Comply with ethical and operational guidelines

Units of competency FBPBPG2001 Operate the bottle supply process TLID2010 Operate a forklift FBPOPR2068 Operate a process control interface BSBWHS301 Maintain workplace safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM50001B Classify recreational boating technologies and features MEM50002B Work safely on marine craft MEM50003B Follow work procedures to maintain the marine environment Elective units MEM04018B Perform general woodworking machine operations MEM05003B Perform soft soldering MEM05005B Carry out mechanical cutting MEM05007C Manual heating and thermal cutting MEM05012C Perform routine manual metal arc welding MEM05050B Perform routine gas metal arc welding * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective units SHBBFAS003 Provide specialised facial treatments SHBBMUP001 Apply eyelash extensions SHBBMUP003 Design and apply make-up for photography SHBBMUP004 Design and apply remedial camouflage make-up SHBBNLS002 Apply gel nail enhancements SHBBNLS003 Apply acrylic nail enhancements * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SITXCRI003 Respond to a customer in crisis Certificate IV Units of competency ICPPRN2220 ProduceOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce