Learning and Assessment Kit-BSBCUS201 Deliver a service to customers Quote Units of competency BSBCMM511 Communicate

Units of competency BSBCMM511 Communicate with influence BSBLDR522 Manage people performance BSBXTW401 Lead and facilitate a team BSBPMG534 Manage project human resources * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AURETU002 Recover vehicle refrigerants * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others SHBHBAS001 Provide shampoo and basin services SHBHDES001 Dry hair to shape SHBHIND001 Maintain and organise tools

Units of competency HLTAUD002 Conduct play audiometry HLTAHW025 Provide information and strategies in health care HLTAUD003 Assess and respond to occupational noise risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCLDG3001 Licence to perform dogging CUAWHS312 Apply work health and safety practices RIIWHS204E Work safely at heights CPCCWHS2001 Apply WHS requirements

Learning and Assessment Kit-BSBCUS201 Deliver a service to customers Quote Units of competency BSBCMM511 CommunicateOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to