PowerPoint-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour New Qualification-April 2024 Units of competency RIIGOV401D Apply

Units of competency RIIGOV401D Apply

Core units AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Units of competency RIICCM206D Support plant operations RIICRC323E Insert tie bars in fresh concrete * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS301E Apply risk management processes RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIGOV201E Comply with site work processes/procedures RIIERR302E Respond to local emergencies and incidents RIIHAN309F Conduct telescopic materials handler operations RIIHAN311F Conduct operations with integrated tool carrier RIIMCP301D Monitor plant operations for coal preparation RIIERR205D Apply initial response First Aid RIIERR301E Respond to work site incidents TLILIC0006 Licence to operate a bridge and gantry crane TLILIC3018 Licence to drive a multi-combination vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and test enterprise communication solutions ICTNWK562 Configure internet gateways (Release 1) * We can develop additional elective units that are not listed on request (Please contact us for further information)

PowerPoint-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour New Qualification-April 2024 Units of competency RIIGOV401D ApplyOur PowerPoint presentations support trainers to deliver effective, engaging and compliant classroom or webinar delivery of a qualification or unit. PowerPoint presentation The PowerPoint presentation supports the trainer teacher in creating an interactive learning environment. We provide all documents to you in Microsoft Office format, so you can easily customise them as required. You are free to rebrand and reproduce these within your registered