Learner Guide-FNSPRM611 Monitor and review organisational system compliance with legislation and regulations HLTINFCOV001 Core units CPCCCM2012 Work safely

Core units CPCCCM2012 Work safely at heights CPCCCM3003 Work safely around electrical sources

HLTMSG016 Apply principles of pain neuroscience

Units of competency RIIWHS304 Implement traffic management plans on high volume roads RIIBEF301D Run on-site operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency MSTGN3003 Estimate and cost job SITXCCS006 Provide service to customers AHCMER401 Coordinate customer service and networking activities AHCMER301 Process customer complaints AHCMER407 Provide irrigation sales and service MEM12024 Perform computations SIRXCEG003 Build customer relationships and loyalty SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FNSPRM611 Monitor and review organisational system compliance with legislation and regulations HLTINFCOV001 Core units CPCCCM2012 Work safelyOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce