Training and Assessment Strategy-CUASS00073 Acting Performance Skill Set AHC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid RIICOM301E Communicate information RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICAR301D Rehabilitate exploration site RIIEGS201D Operate in isolated and remote situations RIIEGS301E Operate and maintain instruments and field equipment RIIEGS302D Plan and undertake field trip RIIEGS303E Provide geological field assistance RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIMPO319E Conduct backhoe/loader operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXSLS001 Sell to the retail customer Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBMUP008 Apply eyelash extensions Group A SHBBMUP011 Design and apply remedial camouflage make-up Group A: Infection control SHBBNLS012 Apply advanced nail art Group A: Infection control SIRXOSM003 Use social media and online tools Group A: Infection control * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG407A Apply risk management techniques CPCCBC4001A Apply building codes and standards to the construction process for low rise building projects CPCCBC4004A Identify and produce estimated costs for building and construction projects CPCCBC4005A Produce labour and material schedules for ordering CPCCBC4010B Apply structural principles to residential low rise constructions CPCCBC4011B Apply structural principles to commercial low rise constructions CPCCBC4012B Read and interpret plans and specifications CPCCBC4013A Prepare and evaluate tender documentation Elective Units CPCCBC4014A Prepare simple building sketches and drawings CPCCBC4006B Select

Core units CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 buildings CPCCBC4010 Apply structural principles to residential and commercial constructions CPCCBC4012 Read and interpret plans and specifications CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9 Type C buildings CPCCBS6101 Research and evaluate construction methods and materials for Class 1 and 10 buildings to three storeys CPCCBS6102 Research and evaluate construction methods and materials for Class 2 to 9 buildings to three storeys CPCCBS6103 Identify and apply legal and ethical requirements to building surveying functions CPCCBS6104 Assess and advise on compliance of design documentation for Class 1 and 10 buildings to three storeys CPCCBS6105 Assess and advise on compliance of design documentation for Class 2 to 9 buildings to three storeys CPCCBS6107 Prepare planning and development applications for buildings to three storeys CPCCBS6108 Process building applications for Class 1 and 10 buildings to three storeys CPCCBS6109 Process building applications for Class 2 to 9 buildings to three storeys CPCCBS6110 Conduct and report on building surveying audits of Class 1 and 10 buildings to three storeys CPCCBS6112 Conduct and report on initial construction inspections of Class 1 and 10 buildings to three storeys CPCCBS6113 Conduct and report on initial construction inspections of Class 2 to 9 buildings to three storeys CPCCBS6114 Conduct and report on advanced and final inspections of Class 1 and 10 buildings to three storeys CPCCBS6115 Conduct and report on advanced and final inspections of Class 2 to 9 buildings to three storeys CPCCBS6116 Assess and advise on performance solutions for Class 2 to 9 buildings to three storeys CPCCBS6118 Assess and advise on performance solutions for Class 1 and 10 buildings to three storeys Elective units CPCCBS6111 Conduct and report on building surveying audits of Class 2 to 9 buildings to three storeys CPCCBS6117 Monitor and advise on construction and compliance upgrade work on buildings to three storeys CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-CUASS00073 Acting Performance Skill Set AHC aggressive or abusive customers SIRXCEG009You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.